Parts & Service Sales Representative

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JOB DESCRIPTION

Position: Parts & Service Sales Representative (PSSR)

Location: Donna, Texas - Rio Grande Valley

Job Type: Full Time

Overview :

At GMW JCB, we take pride in being a full-service JCB Dealership catering to the unique needs of the Rio Grande Valley and South Texas. Specializing in new, used, and rental heavy equipment, we go above and beyond by offering parts, shop services, and mobile repairs for both our rental fleet and customers' equipment.

The Parts & Service Sales Representative (PSSR) is responsible for developing strong, long-term relationships with customers while promoting parts, service, maintenance programs, and value added solutions that support equipment uptime and lifecycle performance. This role operates independently within an assigned territory and collaborates closely with Service, Parts, Sales, and Delivery teams to ensure customers receive exceptional support. The PSSR serves as a trusted advisor, helping customers plan maintenance, reduce downtime, and protect their investment.

Job Responsibilities:

Promote and sell parts, service repairs, PM programs, rebuilds, and value added maintenance solutions.
Research equipment, parts, and Allied products to meet specialized customer requirements.
Prepare and deliver quotes, proposals, and service recommendations.
Follow up on open quotes and convert opportunities into sales.
Work closely with Service Managers, Parts Managers, and Technicians to coordinate customer needs.
Communicate customer issues, opportunities, and feedback to internal teams to improve service delivery.
Assist with scheduling service work, warranty coordination, and parts availability when required.
Build and maintain strong relationships with customers across the assigned territory.
Conduct regular site visits to understand customer needs, equipment usage, and maintenance requirements.
Document all customer interactions, opportunities, and follow-up actions.
Maintain strong working knowledge of JCB equipment, Allied products, and competitive offerings.
Respond promptly to customer inquiries regarding equipment, parts, and service options.
Support Sales staff with equipment demonstrations, walk arounds, and Sales agreements when needed.

Required Qualifications:

Experience in heavy equipment, construction, agriculture, or related industries.
Strong mechanical aptitude and understanding of equipment systems.
Excellent communication, relationship‑building, and customer service skills.
Ability to work independently, manage a territory, and prioritize tasks.
Proficiency with computers, CRM systems, and basic reporting tools.
Valid driver’s license and clean driving record.
Previous experience in parts, service, or field sales roles.
Familiarity with JCB or similar equipment brands.
Experience performing equipment inspections or undercarriage measurements.

Work Environment & Expectations:

Regular travel within assigned territory.
Field-based role with frequent customer site visits (construction sites, farms, industrial yards).
Occasional support at the dealership for meetings, training, or customer events.
Must maintain a professional appearance and represent the company with integrity.

Benefits:

Health Insurance
Provided Personal Protective Equipment (PPE)
Paid Vacation and Flex Time
Company-Paid Life Insurance
Advancement Opportunities (We prefer to promote from within)

Equal Opportunity Employer:

We are proud to be an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.